Bots Speak Better Than Humans

While Chatbots’ language and comprehension skills remain less than ideal, AI and algorithms are making them sound more and more human each day.  Quartz proposes that chatbots are becoming more human in their actions than their creators in the article, “Bots Are Starting To Sound More Human Than Most Humans.”  The article makes a thoughtful argument that while humans enjoy thinking that their actions are original, in reality, humans are predictable and their actions can be “botified.”

Computers and bots are becoming more human, but at the same time human communication is de-evolving.  Why is this happening?

It might be because we have a limited amount of time and an unlimited amount of online relationships. In an effort to solve this imbalance, we are desperately trying to be more efficient with the time we put into each connection. When we don’t have the time to provide the necessary thought and emotional depth that are hallmarks of human communication, we adopt the tools and linguistic simplicity of bots. But when our communication is focused on methods of scaling relationships instead of true connection, the process removes the thought, emotion, and volition that makes that communication human.

The article uses examples from LinkedIn, Facebook, and email to show how many human interactions have become automated.  Limited time is why we have come to rely on automated communication.  The hope is to free up time for more valuable interactions.  Computers still have not passed the Turing Test and it will only be a matter of time before it does happen.  Companies like Bitext with their breakthrough computational linguistics technology are narrowing the margins.  The article ends on a platitude that we need to turn off the bot aspects of our personality and return to genuine communication.  Yes, this is true, but also seems like a Luddite response.

The better assertion to make is that humans need to remember their human uniqueness and value true communication.

Whitney Grace, May 25, 2017